Safeguarding our customers and employees remains of the utmost priority and we are pleased to have new measures in place for reopening to ensure this and prevent the spread of COVID -19. Like everyone, we are adapting constantly to new government information so please do continue to check this page for updates.
Socially Distanced Cake Classes
Our new teaching layout with separate allocated tables means we are operating a reduced capacity and therefore we recommend reserving future places asap. Unlike many course providers who operate from their homes or confined spaces, our shop and bakery is set over 800 square feet and will allow you space and peace of mind. We are excited to show you our newly refurbished and redecorated shop!
Rescheduling Cake Classes
Until the end of 2021 we will remove all time restrictions if you need to reschedule a cake class and all course places booked will be valid for reschedules indefinitely with no expiry date. We have put a lot of effort and consideration into implementing new measures and believe that these can assure you of peace of mind and safety when attending a cake class in the future.
New Future Class Bookings
If you book a class and later need to reschedule it owing to reasons related to COVID-19, we will continue to waive the usual course moving fees until the end of 2021. This applies to all new course bookings and bookings made from all previously rescheduled cake classes. You must email us at firstname.lastname@example.org by 8am on the morning of your class to reschedule (we will be operating a waiting list for all classes owing to the new limited capacity). To reschedule, you can either choose a date from the website, or request a gift voucher to redeem further into the future. We are removing all expiry dates from gift vouchers so you can rebook any time in the future. Gift vouchers may also be transferred to another person if you no longer wish to attend.
Previously Cancelled Class Bookings
For those of you that were due to come on a cake class that has been cancelled, you can either rebook a future date or convert your class to a gift voucher for redemption in the future – with no expiry date or time restrictions on either option. Please email us at email@example.com to arrange. You may choose to attend a different class of the same value, or pay the difference to attend a more expensive course if you wish.
We are fortunate enough to have a very large workshop so our small team will be able to safely fulfil future cake orders whilst practicing any necessary social distancing for your collection and delivery, should guidelines at the time dictate. We understand that those of you with existing bookings may need to postpone larger events so just let us know the new date when you have it and all deposits or payments made will be carried forward for you. Do bear in mind that owing to the postponement of so many events it does mean that future dates especially for 2022 are in more demand than usual so we recommend early booking!
We are pulling out all the stops when it comes to prioritising food safety. The WHO has stated that there is no evidence that COVID-19 can be transmitted through food however we will continue to maintain our already high standard of hygiene practices. All high contact areas of our shop and kitchens will be sanitised at regular intervals along with tools and equipment. We already pride ourselves on maintaining the highest standards of food safety practices holding a 5 out of 5 rating with the government Food Standards Agency.
To give you complete flexibility in these unprecedented times, all gift vouchers purchased in 2020 and 2021 will have no expiry date. Expiry dates will also be removed for all existing voucher holders. If you have a gift voucher from a previously cancelled cake class you may now book anytime in the future, or give your gift voucher to somebody else to attend the class instead. Expiry dates will be reintroduced only on new voucher purchases from the 1st January 2022.
….Thank you for your patience as we navigate the changing guidelines and prioritise your wellbeing. We really appreciate all your understanding and flexibility without which many small businesses, including ours, would simply not be able to survive. Your continued support, kindness and positivity means a lot.
This page will be updated when applicable. Please feel free to get in touch directly if you have any further questions and we will post any updates when relevant.
Eloise & TGCC Team
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